Secure and Streamlined Communication Platform

We have established a professional and private communication platform to communicate with your carer/s. From arranging your initial meeting, trial or booking to the documentation of learning activities & milestones, health and well-being focuses, your child’s personal routines and more – you can feel confident that messages are streamlined in one function, not lost in text or email.

The Right Qualifications, Certifications and Checks

Our Carer’s verifications include of a range of qualifications, certifications and checks above and beyond the industry standards which include WWCC, Police Check, First Aid and CPR. Many of our carers will have achieved Diploma qualifications, Certificate III, or working towards these. Many of our educators are from within our Early Learning Centres or looking to become part of these services one day soon.

Accurate Online Account of Incidents and Medication Administration

We are committed to ensuring safe and effective incident and medication administration reporting for Carers and the child/ren in their care. A safe working environment for carers and the child/ren in their care is our priority. We have established an approach to incident management that encourages fast reporting and effective investigation incorporating analysis, corrective actions and continuous improvement.

Accurate sign in and sign out functionality for carer’s

We have created the ability for carer’s to “clock in” upon arrival to a booking via our app, and “clock off” at the end of the booking in the same manner. It is as simple as opening the App and clicking a button at you knock on the door of your family’s home or designated location for the booking. Timestamps will be available within your app for everyone to see and review prior to timesheets being approved Friday’s, fortnightly.

Easily accessible history of carer’s and accounts

All your history of bookings, invoices, incidents, and other associated uploaded forms and paperwork will be available to you securely as you require in one location. For family’s who had a wonderful casual carer months ago, but you cannot recall the name, you can access this in your history, and rebook, subject to availability.

For carer’s who need to check expiry of your certificates and checks, you can find this detail online. All this information is secure and accessible to you only via a **two step log in?**

NDIS aligned

We want to support all families, children and parents, to navigate their way through life‘s challenges. We service NDIS Participants (plan managed and self-managed) who are part of a family unit; caring for, empowering, nurturing, educating, and supporting families whilst helping them achieve their goals.

We strive to match support workers with families, firstly considering their geographical location, the appropriate level of experience, qualification required, personality type, relevant skill set needed. It is however the families’ choice as to which carer they wish to engage.

Two way review feature

All Child’s Play at Home Family’s and Carer’s have the opportunity to provide feedback about their service and experience. Complaints and feedback are encouraged and managed in a timely, fair, and transparent manner and serve to guide improvements across the organisation and better outcomes for individuals.

Google maps connectivity and Geotagging for safety

For everyone’s safety, we have enabled the feature within our app to interface with google maps for accuracy of communication with addresses disclosed. Once you submit an address, you will have the ability to search google maps to ensure accurate and safe arrival at the correct address.

Security & Privacy

Child’s Play at Home recognise the privilege you give us when you entrust us with your personal information. We are committed to protecting your privacy and only using technology that gives you the most powerful and safe online experience.

We use all reasonable efforts to protect the privacy of your personal information and to comply with the obligations imposed by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and state privacy legislation.