Security &
Privacy
Your right to privacy
Child’s Play at Home recognise the privilege you give us when you entrust us with your personal information. We are committed to protecting your privacy and only using technology that gives you the most powerful and safe online experience.
We use all reasonable efforts to protect the privacy of your personal information and to comply with the obligations imposed by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and state privacy legislation. The type of information collected only relates to the type of relationship you have with Child’s Play at Home (Family’s and Carer’s) and the primary purpose for which this information is required (provision of services, education and support of children, help in the home, technology, or engagement of other services).
When we collect, use, or disclose your personal information we will seek your consent, such as signing up to become a Family, registering to become a Carer, or using our website. The only times we may use or disclose your personal information without your consent is in an emergency, or when we are required to by law. If this happens, we will notify you unless we are prevented from doing so. We will never sell your personal information and when we send you marketing communications, we will include details of how to opt-out.
When we collect, use, or disclose your personal information we will seek your consent, such as signing up to become a Family, registering to become a Carer, or using our website.
Ensuring your data is secure
The only times we may use or disclose your personal information without your consent is in an emergency, or when we are required to by law.
If this happens, we will notify you unless we are prevented from doing so. We will never sell your personal information and when we send you marketing communications, we will include details of how to opt-out.
All our Carer’s are bound by a Code of Conduct to maintain the confidentiality of your personal information. We follow best practices to secure your personal information such as requiring our Carer’s to use a password manager along with a second factor of authentication. We use best practices to store your personal information such as encrypting your data when it is transmitted and encrypting your data when it is stored at rest. We log access to our systems so we can verify that no unauthorised access has taken place. We store your personal information in controlled facilities located in Australia.
You can use our app and website to access your personal information and you can make a request to us to correct it. You can also make a request for us to erase your personal information and if allowed by law, we will honour your request. You are encouraged to provide feedback about this policy or make a complaint if you become aware of a breach to this policy. We will notify you if we become aware of data breach that includes your personal information and what we have done to remediate it.
Featured & Benefits
Child’s Play at Home recognise the privilege you give us when you entrust us with your personal information. We are committed to protecting your privacy and only using technology that gives you the most powerful and safe online experience.
