Frequently Asked Questions
How can I register my child for one of your rooms?
You can register online here, or get in touch by calling us or sending an email. We can arrange for you to come and have a look around and talk you through the process.
Will you be having Open Days so that I can bring my child along to have a look?
Yes, we will. We will post information about these here on the website and on our Facebook Page. If you would like more information as we approach the opening then please subscribe to our Information List and we will keep you informed of all updates.
What are your opening and closing times?
Our Centre opening and closing times are 6.30am to 6.30pm Monday to Friday. We are open throughout the year apart from gazetted public holidays.
What do I do if my child is absent or running late?
A phone call is appreciated so we can let our educators know.
Where can I find messages and notices?
We communicate important messages and notices by posting information in your child’s room (and on the room door), in our communications book, on our Facebook page and through email.
Who do I see if the office is unattended?
If you need to speak to the Manager and they are not available, please leave a message with your child’s educator and we will get back to you within 24-48 hours.
Do you provide an orientation process?
We encourage all families to participate in the orientation process. Parents are required to stay with the child during this visit, and fees will apply from the child’s start date as indicated on the enrolment form. Please speak to management about our individualised orientation process for your child.
Who do I approach to find out details on my child’s progress?
The best people to talk to about your child’s progress are the educators in their room. We are also always happy to make one-on-one conversation times when you need more than a quick check–in about your child’s development.
Where can I find program information?
Your child’s program information can generally be found inside your child’s room on the wall. Throughout enrolment and orientation, our educators will show you where this information is displayed and talk to you about how they will share your child’s journey with you. We love having you involved and will work with you individually to make sure this happens.
Where are Centre policies kept?
Our policies are kept in the reception area of our centre along with a brief description and break down in our Family Handbook. We are happy to provide these policies in languages other than English if required.
What is the Centre’s exclusion policy?
Our exclusion policy varies dependent on the condition or illness. Child’s Play follows the Australian Government National Health and Medical Research Council guidelines ‘Staying Healthy in Childcare.’ We also follow Child’s Play policies as set out in the Parent Handbook.
How do I make changes to my child’s care arrangements and how much notice is required?
We would ask you to email the Centre Manager. Two weeks’ written notice is required for any withdrawal or changes to a child’s booking.
What is the procedure when you arrange for someone else to pick up your child?
If someone other than who you have written on your child’s enrolment information is coming to pick them up on your behalf you will need to notify the Centre in writing prior to the day. They will need to have photo ID on them for staff to view.
How do I pay my fees?
Your fees are direct debited from your nominated account and are paid a fortnight in advance. For more information please see our Family Handbook or speak to our Centre Manager.
Do I have to pay for absent days?
Parents are required to pay fees for all absent days, including public holidays. Your Child Care Benefit can still be applied to the fees that are payable for days when your child is absent (for up to 42 absences per year).
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